PrepTest 136, Section 4, Question 16
Principle: Employees of telemarketing agencies should never do(56 more words not shown)
Which one of the following,(10 more words not shown)
- AAny employee of(45 more words not shown)
- BSome employees of(43 more words not shown)
- CAny employee of(37 more words not shown)
- DSome people that(35 more words not shown)
- EPeople who are(32 more words not shown)
Reading the argument
If someone says no, does pushing harder make that person dislike the company?
That is the connection we need. The principle tells telemarketers not to do things that make people inclined to dislike their clients. The application tells them to stop trying to sell once someone declines. Those fit together only if continuing the sales pitch has the effect the principle forbids.
What we’re looking for
I can imagine someone politely declining because they do not need the product. That refusal alone does not establish dislike. The relevant question is what happens when the employee keeps trying to change the person's mind. To justify the application, tell us that this persistence creates hostility toward the client.
Working the answers
- A
This says employees can determine whether persistence will create hostility. Knowing the answer to a question is different from establishing that the answer is yes. An employee might accurately judge that a particular person would not mind hearing more. A therefore does not justify a blanket instruction to stop after a refusal.
- B
Uncertainty about the likely effect also fails to establish the effect. Some employees might be unsure whether continuing would cause hostility, but the principle does not say to avoid every action whose effect is uncertain. We need to connect persistence with the prohibited result.
- CCorrect
Continuing to push the product after someone declines will create animosity toward the client. 'Animosity' means hostility or dislike. The principle prohibits causing that response, so the employee should not continue trying to persuade the person to buy. C supplies the missing fact needed to apply the rule.
- D
Someone can decline without disliking the company: 'No thanks, I don't need one.' That is compatible with the application. We need to know whether pushing after that refusal causes dislike, and D describes only the person's attitude when refusing.
- E
This starts with people who already dislike the client and describes their likelihood of refusing. The application concerns whether continuing after a refusal creates dislike. A preexisting attitude that helps explain refusal does not establish the effect of further persuasion.
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